6. Managing Difficult and Disruptive People

Relevant to: Course length: Eligible for assistance?
Team leaders
Business owners.
One day NZTE Capability
Development Voucher

Managing_Difficult_PeopleTurn this challenge around from being your biggest headache to your greatest learning and strength.

Difficult and disruptive people can consume most of your time and the disruption they cause to the team/unit/business can be significant in terms of productivity, customer service and employee engagement.

This course will equip you with the skills, processes and confidence to handle these people, therefore reducing your stress and possible cost to the organisation.

Session Topics

So that you can cut the impact of difficult behaviour on business culture and productivity, this workshop illustrates a number of different techniques to help you stay in control:

  • Understanding of the damage and cost to your organisation
  • Knowing how to manage yourself
  • Knowing how to de-escalate a charged situation
  • Tools to have a constructive conversation with a difficult/disruptive person

Your Learning Outcomes

Afterwards, you'll be able to…

  • Defining a difficult and disruptive person
  • Understanding the cost to the organisation
  • What causes a difficult/disruptive person?
  • Why do we allow difficult/disruptive people?
  • Managing yourself first
  • Confronting a difficult and disruptive person.
  • Learning a coaching model store
  • Strategies for the organisation


    One day course, 9am – 4pm

    Includes workbook, arrival tea or coffee, morning tea, lunch and afternoon tea.

NZTE Capability Development Voucher Scheme

This Course has qualified for the NZTE Capability Development Voucher Scheme.


Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers.

Business Central is an accredited provider of the NZTE Capability Development Voucher scheme and approved businesses will receive a voucher for up to 50% of the total workshop cost. The voucher amount is dependent on the price of the training or workshop.

To check if you are eligible for this scheme please follow the link below.

NZTE Business Capability Development Scheme

Course Details

Date Time City Venue
15 Aug 2019 9am – 4pm New Plymouth Plymouth International
10 Oct 2019 9am – 4pm Nelson Trailways Hotel
16 Oct 2019 9am – 4pm Napier Hawke's Bay Business Hub
1 Nov 2019 9am – 4pm Wellington Business Central


Prices indicated are per person.

Members: $499+ GST

Members (Early Bird): $425 + GST (Early Bird rate applies to bookings made one month prior to the course date)

Non Members: $650 + GST


The RegisterNow button will take you to the below email address to register your booking.


Cancellation Policy: Cancellations must be received 5 clear working days prior to the event. Cancellations after this time and ‘no-shows’ on the day will be charged the full invoice amount. Substitutions are permitted if you can no longer attend.