This course will cover the importance of creating a customer service mindset when dealing with your most important asset in a business, your customers. It introduces the key requirement to have a strong product knowledge, effective communication and listening skills, and polished customer service etiquette.
Key audience:
This course is suitable for employees who interact with customers on a regular basis, whether by phone or in person, and people who would like to gain a strong, foundational level of knowledge about how to deal effectively with customers.
Learning outcomes:
- Understand the importance of a customer service mindset.
- Learn about customer service etiquette and how it’s unique for each business.
- Explain the requirement for a strong product and service knowledge.
- Demonstrate the pivotal role of good communication and listening skills.
Course Detail
Duration: Half day, in person
Time: 9am - 1pm
Course includes:
Workbook, arrival tea or coffee and morning or afternoon tea.
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